Help Desk 3.1

Help Desk description:

Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.
Core elements are:
· Fast, easy call logging, easy call tracking, with the full history of all actions taken.
· Easily assign logs to technicians
· Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration
· Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
· Security ensures that only logs assigned to individual technicians can be viewed by them.
· Provides a flexible workflow.
· Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

· That the fault has been logged, and the details
· Quotations (approved or rejected)
· Invoicing (including a cancellation fee option) and a Batch Email facility.
· Invoice summary
· Log completion

· Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
· A fully functional Parts inventory

To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Help Desk 3.1 was released on Jan 1, 2005. The current version will run on Windows 98, Me, 2000, NT, XP. Additional system requirements for Help Desk include Microsoft Office 2000 or higher.

Help Desk is a shareware. You will be able to use the evaluation version available for download during a limited period, after what you will have to buy the full version to continue to use Help Desk.

Size of Help Desk 3.1 download is less than 10107 Kb. DSL users will only need 5 minutes to achieve the download, when 24 minutes may be required when using a 56k modem. (See below to download Help Desk 3.1).